Return Policy

 

Refunds:

  1. Refunds will be processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card company's processing time.
  2. If the refund is approved, the amount refunded will be the purchase price of the item, excluding any shipping charges incurred during the initial purchase.

Exchanges:

  1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Damaged or Defective Items:

  1. If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. Provide us with relevant details and, if possible, attach supporting photographs.
  2. We may request you to return the damaged or defective item. In such cases, we will bear the return shipping costs, and a replacement will be sent to you at no additional charge.

Non-Returnable Items:

Certain items are exempt from being returned, including perishable goods, personalized items, and items that have been used or tampered with. These non-returnable items will be clearly indicated on the product page.

We value your satisfaction and want to ensure a smooth shopping experience with us. If you have any further questions or need assistance regarding returns or refunds, please contact our customer support team. We will be happy to assist you.

Thank you for shopping with us at [Your Startup Name]. We strive to provide high-quality Puja Samagri and kits to enhance your worship experience. In the event that you are not completely satisfied with your purchase, we offer a return and refund policy to ensure your utmost satisfaction

Returns

We accept returns within 15 days from the date of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should also be accompanied by the receipt or proof of purchase

To initiate a return, please contact our customer support team at [email/phone number]. They will guide you through the return process and provide you with the necessary instructions

Please note that the customer will be responsible for the return shipping costs, unless the return is due to a defect in the product or an error on our part

Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued to the original payment method used during the purchase 

Return and Refund Policy

Thank you for shopping at our online puja store. We strive to provide you with the best quality products and services. Please read our Return and Refund Policy carefully before making a purchase.

Returns: We regret to inform you that we do not accept returns for any products purchased from our online puja store. This policy is in place to ensure the integrity and sanctity of our puja items. We kindly request you to consider your purchase carefully before placing an order.

Refunds: Refunds will only be provided in cases where the received product is found to be defective, damaged, or not as described. If you encounter such an issue, please notify us within [number of days] days of receiving the product. To initiate the refund process, please contact our customer support team with relevant details, including order number, product description, and supporting evidence (such as clear photographs)

Our team will review your request and determine if a refund is applicable. If approved, the refund will be processed using the original payment method within 5 working days

Please note that the following conditions apply to the refund process

The product must be unused, undamaged, and in its original packaging

The request for a refund must be made within 3 days of receiving the product

Any shipping or handling charges incurred during the initial purchase or return process are non-refundable

Please understand that we take utmost care in ensuring the quality of our products. However, in the event that you receive a defective, damaged, or incorrect product, we will gladly assist you with the refund process

Exchanges: As per our policy, we do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item

Cancellation: Orders can only be canceled within 12 hours of placing the order or before the product is shipped whichever is earlier. For Priest services, the cancellation is allowed till 48 hours before the Puja / Event. For Astrology services, cancellation is allowed till 24 hours before the appointment. Once the order has been processed and shipped, cancellation requests will not be entertained

Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarifications

Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates or modifications

Thank you for choosing our online puja store. We appreciate your understanding and support